Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry

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Tough Questions, Great Answers: Responding to Patient Concerns About Today's DentistryThis work offers specific guidance for difficult patient questions, such as: do you guarantee your work? Do you treat AIDS patients? Why does my insurance company say you're too expensive? This work shows how to provide trust building responses. The format includes questions and answers, with explanations of what works, what doesn't, and why.

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